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What do I do if I cannot find my Patient Portal email?

After we create your Patient Portal account you will receive an email message to the email address you provided, confirming your login credentials.

It is possible that you have misplaced the email, so please attempt a search for it. The title of the email is "Initial Consultation - Dr Andrew Renaut - Brisbane Surgeon", and it is sent from

Ensure you search your email trash folder, in case you accidentally deleted it (hopefully you have not emptied the email trash).

It's also possible that the email may have been incorrectly marked as SPAM and sent to a SPAM folder. Marking an email as SPAM can occur automatically, or sometimes even manually.

If you are unable to find the email, please contact us ASAP and we will resend it. In these circumstances, best to confirm over the phone that you have received it.