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Frequently Asked Questions
Once you have logged in, please ensure you review the "personal details" section of the portal to ensure your information is complete and up-to-date.
The Patient Portal allows you to do the following:
- Enter and save personal details
- Enter Medicare and Private Insurance details
- Make new appointment
- Confirm appointment
- Change appointment
- Cancel appointment
- Upload your Patient Referral provided by your doctor and previous results
- View and print information and documents uploaded by the practice
- View and print invoices
- View and print fee estimates for procedures
After we create your Patient Portal account you will receive an email message to the email address you provided, confirming your login credentials.
It is possible that you have misplaced the email, so please attempt a search for it. The title of the email is "Initial Consultation - Dr Andrew Renaut - Brisbane Surgeon", and it is sent from email@example.com
Ensure you search your email trash folder, in case you accidentally deleted it (hopefully you have not emptied the email trash).
It's also possible that the email may have been incorrectly marked as SPAM and sent to a SPAM folder. Marking an email as SPAM can occur automatically, or sometimes even manually.
If you are unable to find the email, please contact us ASAP and we will resend it. In these circumstances, best to confirm over the phone that you have received it.
If you have forgotten your password, you can reset your password by following these instructions:
- Choose a new "strong" password and ensure you have safely recorded the password text along with the rest of your Patient Portal login information (we suggest the use of a password manager for security purposes).
- View the Patient Portal Login on the to Clinic to Cloud website.
- Click the Forgot password? link.
- To reset your password, enter the email address that you originally provided us when signing up as a new or returning patient.
- Click the "Send" button. The password reset message will be sent to this email.
- Follow the emailed instructions to login with the new password provided in the email.
- Once logged in, reset to the new password you chose in step 1 (copy and paste text to enter the new password – as this will help avoid typos).
There are a few things to bear in mind when trying to choose a password and then keep these details secure.
Ensure the password is unique. Using a different password for each of your important accounts is important as it can minimise problems if your password is compromised.
Don’t use personal information or common words as a password.
Using numbers, symbols and mix of upper and lower case letters is very important. The more characters the better, as this helps make your password “strong” (very hard to guess) – 10 to 15 characters is good.
A strong password is typically too difficult to remember – here’s an example: 19+23D}mMvba~fvB. The best way around this problem is to remove the need to remember it, by using a password manager. Copying and Pasting password text is a handy tip to avoid typos.
To keep your passwords secure, ensure you don’t use sticky notes, notepads etc. Even unsecured text files etc on your computer are not ideal. Best practice is to use a password manager, like the free Apple Keychain or 1Password. Be sure to spend a few minutes checking out reviews and reputations of password manager services.